Last Updated: January 22, 2026
By accessing or using Aloxi's AI-powered phone receptionist service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. We reserve the right to modify these Terms at any time, and your continued use constitutes acceptance of any changes.
Aloxi provides an AI-powered automated phone answering and call management service. The Service includes but is not limited to:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.
To use the Service, you must:
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.
You agree NOT to use the Service to:
Violation of this policy may result in immediate termination of your account without refund.
5.1 Fees: You agree to pay all fees associated with your selected subscription plan. All fees are in U.S. Dollars and are non-refundable except as required by law.
5.2 Billing Cycles: Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.
5.3 Price Changes: We reserve the right to change our prices with 30 days' notice. Continued use after price changes constitutes acceptance.
5.4 Payment Method: You must provide valid payment information. You authorize us to charge your payment method for all fees incurred.
5.5 Failed Payments: If payment fails, we may suspend or terminate your access to the Service. You remain liable for all unpaid amounts.
5.6 Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.
6.1 By You: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. No refunds will be provided for partial billing periods.
6.2 By Us: We may suspend or terminate your account immediately without notice if:
6.3 Effect of Termination: Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period.
Your use of the Service is governed by our Privacy Policy. By using the Service, you consent to our collection, use, and sharing of your information as described in the Privacy Policy.
7.1 Call Recording: The Service may record calls for quality assurance, training, and service improvement. You are responsible for complying with all applicable laws regarding call recording and notification.
7.2 Data Ownership: You retain ownership of your customer data. We have a license to use your data solely to provide and improve the Service.
The Service, including all software, algorithms, text, graphics, logos, and other content, is owned by Aloxi and protected by copyright, trademark, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use the Service for your internal business purposes only.
You may not copy, modify, distribute, sell, or create derivative works of any part of the Service without our express written permission.
9.1 "AS IS" Service: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.2 No Guarantee: We do not guarantee that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy, reliability, or completeness of any AI-generated responses.
9.3 Third-Party Services: The Service may integrate with third-party services. We are not responsible for any third-party services, and your use of them is at your own risk.
9.4 AI Limitations: You acknowledge that the Service uses AI technology, which may produce inaccurate, incomplete, or inappropriate responses. You are responsible for monitoring and supervising all AI interactions.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALOXI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Aloxi and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from:
You are solely responsible for ensuring your use of the Service complies with all applicable laws and regulations, including but not limited to:
13.1 Informal Resolution: Before filing a claim, you agree to contact us at support@aloxi.ai to attempt to resolve the dispute informally.
13.2 Arbitration: Any dispute arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules. The arbitration shall be conducted in Denver, Colorado.
13.3 Class Action Waiver: You agree to resolve disputes on an individual basis only. You waive any right to participate in class actions or class-wide arbitration.
13.4 Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or violation of the Acceptable Use Policy.
14.1 Governing Law: These Terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.
14.2 Entire Agreement: These Terms constitute the entire agreement between you and Aloxi regarding the Service.
14.3 Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
14.4 Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
14.5 Assignment: You may not assign these Terms without our consent. We may assign these Terms without restriction.
14.6 Force Majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.
For questions about these Terms, contact us at:
Email: support@aloxi.ai
Phone: +1 (720) 575-1779